YOZUGO’nun özgün tasarım anlayışını yeni lokasyonlara taşıyacak güçlü iş birlikleri ve ortak vizyonlarla şekillenecek büyüme yolculuğuna davetlisiniz.
This page sets out the delivery, cancellation, withdrawal and return terms for purchases from the YOZUGO website, together with the general provisions of the distance sales agreement. The pre-contract information form and distance sales agreement specific to your order are presented for your approval at the payment step and sent to your email address with the order confirmation. If the order-specific text differs from this page, the order-specific text prevails.
Last updated: [GÜNCELLEME TARİHİ]
Company name: TUĞBA UR
Address: ALTINTEPE MAH. İSTASYON YOLU SK. No: 3 İÇ KAPI No: ı MALTEPE/ İSTANBUL
Tax office / no: KÜÇÜKYALI / 15740520510
MERSIS no: .
Phone: +90 531 315 89 24
Email: yozugo@yozugo.com
Registered email (KEP): tugba.ur@hs01.kep.tr
Delivery is made only to addresses in Turkey.
Orders are delivered by the seller's contracted carrier within [TESLİMAT SÜRESİ] of payment confirmation. In any case, delivery does not exceed 30 days from the conclusion of the agreement.
The shipping fee is shown in the cart and order summary; where no fee is shown, shipping is paid by the seller.
When your order is dispatched, the carrier and tracking link are sent by email. Members can follow their order on the My orders page of their account; guests can use the order lookup page with their email address and order number.
For bespoke products, the production and delivery schedule is agreed with you in writing before the order. [KİŞİYE ÖZEL ÜRETİM SÜRESİ]
Our pieces are packed specifically for fragile materials. Please check the parcel on delivery; do not accept damaged, crushed or opened parcels, or have the courier record the damage. Reporting any damage to yozugo@yozugo.com as soon as possible, with photos where possible, speeds up the process.
The seller is liable for loss and damage until the product is delivered to you or the person you designate.
You can request cancellation before your order is dispatched by emailing yozugo@yozugo.com with your order number. Bank transfer orders are cancelled automatically if payment is not made within the period communicated after the order.
You may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without penalty. Where several products are delivered separately, the period starts with delivery of the last product. You may also withdraw before the product is delivered.
Send your notice of withdrawal before the period ends by email to yozugo@yozugo.com or in writing to ALTINTEPE MAH. İSTASYON YOLU SK. No: 3 İÇ KAPI No: ı MALTEPE/ İSTANBUL. Including your name, order number and the product you wish to return speeds up the process.
Return the product within 10 days of your notice, with its invoice and all parts and accessories, in its original protective packaging where possible. Returns sent with the carrier designated by the seller [İADE KARGO FİRMASI / ANLAŞMA KODU] are free of charge for you.
Within 14 days at the latest after we receive your notice, the full amount you paid, including delivery costs, is refunded using your payment method. For card payments, the time for the refund to appear on your account depends on your bank.
The buyer is liable for any loss in value caused by use beyond normal handling of the product.
Under Article 15 of the Distance Contracts Regulation, there is no right of withdrawal for products prepared according to the buyer's requests or personal needs. This covers pieces in the "Bespoke" product group and products whose dimensions, colour, form, text or design are determined at your request through the custom request process. This is stated clearly on the product page or in the offer before the order. The other exceptions listed in the Regulation apply where relevant to the product.
If the product does not conform to your order or is defective, including products without a right of withdrawal, you may, under Article 11 of Law No. 6502 on Consumer Protection, choose to withdraw from the agreement, request a price reduction, free repair or replacement with a non-defective equivalent. The statutory liability period is two years from delivery.
For handmade pieces, differences in colour tone, texture, bubbles, dimensions and form within the limits stated on the product page are what make each piece unique and are not in themselves defects; your statutory rights are reserved where such differences significantly affect use or value.
The agreement is concluded electronically between the seller identified above and the buyer ordering through the website, in accordance with Law No. 6502 and the Distance Contracts Regulation. Its subject is the sale and delivery of the product ordered by the buyer and the rights and obligations of the parties. The buyer's identity and contact details, delivery and billing address, products, price and payment details are set out in the order-specific agreement.
The main characteristics of the products are as shown on the product page and in the order summary. Prices include VAT and are valid until the order is confirmed.
Card payments are taken through a 3D Secure virtual POS as a single payment (no instalments). Card details are not stored by the seller; they are transmitted directly to the payment institution.
For bank transfer, the account details and payment period are shown after the order and sent by email; the order number must be quoted in the description.
For unique or limited-edition pieces, if the product has been allocated to another order when payment is completed, the buyer is informed and the amount collected is refunded within 14 days at the latest.
By pressing the order confirmation button, the buyer accepts the obligation to pay.
Delivery is made under the terms in the "Shipping and delivery" section of this page. If the seller learns that the order cannot be fulfilled, it informs the buyer without delay and refunds all payments within 14 days at the latest.
The right of withdrawal and the products for which it cannot be exercised are as described in the "Cancellations, withdrawal and returns" section of this page. The buyer is not liable for changes and deterioration resulting from use of the product in accordance with its function, technical characteristics and instructions during the withdrawal period.
The buyer confirms having read the pre-contract information form before ordering, being informed of the main characteristics, price, payment and delivery terms and the right of withdrawal, and having accepted them electronically.
The buyer confirms that the contact, delivery and billing details given with the order are correct.
The seller is obliged to deliver the product intact, complete and in accordance with the characteristics stated in the order.
If it is found that payment was made without authorisation by someone other than the cardholder, the seller may suspend the order; the buyer is informed and the amount collected is refunded.
The buyer's personal data is processed under the Privacy Notice.
You can send requests and complaints to yozugo@yozugo.com or +90 531 315 89 24. Within the monetary limits announced each year by the Ministry of Trade, Provincial or District Consumer Arbitration Committees are competent; above these limits, Consumer Courts are competent. You can also apply through the Consumer Information System (TÜBİS) on e-Devlet.
The order-specific agreement and pre-contract information form are sent to the buyer's email address with the order confirmation and kept by the seller for the period required by law. The agreement is concluded and enters into force on the date the buyer confirms the order.
This English text is provided for information; in case of discrepancy the Turkish version prevails.
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