YOZUGO’nun özgün tasarım anlayışını yeni lokasyonlara taşıyacak güçlü iş birlikleri ve ortak vizyonlarla şekillenecek büyüme yolculuğuna davetlisiniz.
This privacy notice has been prepared under Article 10 of Turkish Personal Data Protection Law No. 6698 ("KVKK") and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform, to explain how we process the personal data of people who visit the YOZUGO website, create an account, place an order or contact us through our forms.
Last updated: [GÜNCELLEME TARİHİ]
Your personal data is processed by TUĞBA UR ("YOZUGO" or "we") as data controller.
Address: ALTINTEPE MAH. İSTASYON YOLU SK. No: 3 İÇ KAPI No: ı MALTEPE/ İSTANBUL
MERSIS no: .
Email: yozugo@yozugo.com
Registered email (KEP): tugba.ur@hs01.kep.tr
Phone: +90 531 315 89 24
Depending on how you use the website, we process the following categories of data. We only ask for what is needed for the relevant transaction.
Identity: first name, last name; for individual invoices, optionally your Turkish ID number.
Contact: email address, phone number, delivery and billing address (province, district, address, postal code).
Customer transactions: order number and contents, order date and amount, payment method and status, shipping and delivery details, cancellation and return records, favourites, address book, the contract texts you accepted and the time of acceptance.
Finance: for corporate invoices, company name, tax office and tax number; bank reference numbers and results of payment transactions. We do not store your card number, expiry date or security code; these are transmitted directly to the payment institution during payment.
Account and transaction security: account email address, a non-reversible encrypted (hashed) form of your password, email verification and password reset records, session information, IP address and browser information for orders and consents, records of failed login attempts.
Requests and applications: information you share in the contact, bespoke request, architectural package consultation, franchise and designer/brand application forms (e.g. company or brand name, city, project type and area, sector experience, website/portfolio link, your message) and the image or PDF files you upload.
Marketing: your permissions for commercial electronic messages and for processing for promotional purposes, the date they were given/withdrawn, channel, IP address and browser information.
Cookie and usage data: only if you consent, visit and interaction data collected through analytics and marketing cookies. Details are in the Cookie Policy.
We do not ask for special categories of personal data (health, religion, ethnic origin, etc.) through our website. Please do not include such data in your forms and files.
To create your account, verify your email, handle login and password operations, and provide your address book, favourites and order history, based on KVKK Art. 5/2-c (conclusion and performance of a contract) and, for account security, Art. 5/2-f (legitimate interest).
To take member or guest orders, issue and send the pre-contract information form and distance sales agreement, take and verify payment, invoice, ship and deliver the product, provide guest order lookup and handle cancellation, withdrawal, return and defective-product processes, based on Art. 5/2-c (contract), Art. 5/2-ç (legal obligation: Law No. 6502, the Distance Contracts Regulation, Tax Procedure Law No. 213, Turkish Commercial Code No. 6102) and Art. 5/2-a (expressly provided for by law).
To secure payments and accounts and to prevent unauthorised transactions and abuse (e.g. automated form submissions, repeated failed logins), we process IP addresses and transaction records based on Art. 5/2-f (legitimate interest) and Art. 5/2-ç (legal obligation).
To evaluate bespoke product and architectural package requests and prepare offers, to evaluate franchise and designer/brand partnership applications, and to answer your questions, suggestions and complaints, based on Art. 5/2-c (directly related to the conclusion of a contract) and Art. 5/2-f (legitimate interest).
We send campaigns, new collections and announcements by email only with your consent under Law No. 6563 on the Regulation of Electronic Commerce and the Regulation on Commercial Communication and Commercial Electronic Messages. Processing your personal data for promotional and marketing purposes (e.g. recommendations based on your interests) relies on your explicit consent under Art. 5/1. Both permissions are optional; not giving them does not prevent you from creating an account or shopping. You can withdraw them at any time in your account settings or by contacting us. We keep consent records as proof under Art. 5/2-ç and Art. 5/2-e (establishment, exercise or protection of a right).
Necessary cookies are used to run the website and provide the service you request, under Art. 5/2-c and Art. 5/2-f. Analytics (Google Analytics 4) and marketing (Meta Pixel) cookies rely only on the explicit consent (Art. 5/1) you give in the cookie preferences panel and do not run unless you allow them.
To respond to requests from competent public authorities, carry out audits and protect our rights in possible disputes, based on Art. 5/2-ç and Art. 5/2-e.
We transfer personal data only to the extent necessary for the purposes above, in line with KVKK Art. 8 and 9, to the following recipient groups:
Payment institution: our payment service provider iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.) and the banks involved, to take card payments with 3D Secure and run fraud checks. Name, email, phone, billing and delivery address, Turkish ID or tax number if provided, IP address and basket details are sent for payment.
Carriers: name, phone and delivery address, to deliver the product. [KARGO FİRMASI]
Hosting and technical service providers: the server provider hosting the website and database, and the email server service we use to send emails. [BARINDIRMA / E-POSTA HİZMET SAĞLAYICISI]
Analytics and advertising providers: only with your explicit consent, Google (Google Analytics 4) and Meta Platforms (Meta Pixel).
Advisers and business partners: accountant, e-invoice/e-archive service provider and legal advisers; for bespoke or architectural projects, the workshops and design partners we work with, to the extent necessary to fulfil your request. [MALİ MÜŞAVİR / E-FATURA ENTEGRATÖRÜ]
Competent authorities: where requested and permitted by law, courts, enforcement offices, the Ministry of Trade, the Revenue Administration, Consumer Arbitration Committees and other competent public bodies.
Transfers abroad: the services of Google and Meta may involve processing data on servers abroad. Such transfers only take place if you allow analytics and marketing cookies, and are carried out in line with the safeguards in KVKK Art. 9. [YURT DIŞI AKTARIM DAYANAĞI – hukuk danışmanıyla teyit edilmelidir]
We collect personal data electronically, by partly or fully automated means, through the account, order, order lookup and form screens on our website, email and phone correspondence, payment results returned by the payment institution, and cookies and similar technologies.
We keep personal data for as long as required by the purpose of processing and by the applicable legislation. At the end of these periods, the data is deleted, destroyed or anonymised.
Order, invoice and accounting records: under the Turkish Commercial Code and Tax Procedure Law, [SAKLAMA SÜRESİ] (statutory minimum of up to 10 years).
Distance sales agreement and pre-contract information records: for the period required by law, [SAKLAMA SÜRESİ].
Account information: while the account is active; after closure, [SAKLAMA SÜRESİ].
Commercial electronic message consent records: for the period required by law after withdrawal, [SAKLAMA SÜRESİ].
Form applications and uploaded files: [SAKLAMA SÜRESİ] after the evaluation is completed.
Unused carts of guest visitors: 30 days.
Cookie durations: as stated in the Cookie Policy.
We take the technical and administrative measures required under KVKK Art. 12. For example, website traffic is encrypted (HTTPS), passwords are stored in non-reversible form, we do not store card details, form attachments are kept in a non-public area accessible only to authorised staff, and location and device data (EXIF) is removed from uploaded images.
By contacting us, you have the right to:
learn whether your personal data is processed,
request information if it has been processed,
learn the purpose of processing and whether it is used for that purpose,
know the third parties to whom it is transferred in Turkey or abroad,
request correction if it is incomplete or inaccurate,
request deletion or destruction under the conditions in KVKK Art. 7,
request that correction, deletion or destruction be notified to third parties to whom the data was transferred,
object to a result against you arising from analysis exclusively by automated systems,
claim compensation for damage caused by unlawful processing.
You can submit requests regarding your rights, in line with the Communiqué on the Procedures and Principles of Application to the Data Controller, with information allowing us to verify your identity:
in writing to ALTINTEPE MAH. İSTASYON YOLU SK. No: 3 İÇ KAPI No: ı MALTEPE/ İSTANBUL (in person with a signed petition, through a notary or by registered post),
by registered email (KEP) to tugba.ur@hs01.kep.tr, or with a secure electronic or mobile signature,
by email to yozugo@yozugo.com from the email address registered in our system.
Your application should include your name, Turkish ID number (for foreign nationals, nationality and passport/ID number), address for notification, email and phone if any, and the subject of the request.
We conclude your application free of charge as soon as possible and within 30 days at the latest, depending on its nature. If the process involves an additional cost, a fee according to the tariff set by the Personal Data Protection Board may be charged. If your application is rejected, the answer is insufficient or not given in time, you may file a complaint with the Personal Data Protection Board under KVKK Art. 14.
You can also request closure of your account through the account deletion request on your account page; the request is evaluated subject to the records we are legally required to keep.
We may update this notice in line with changes in legislation or in our processing activities. The current version is always published on this page.
This English text is provided for information; in case of discrepancy the Turkish version prevails.
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